In the 20th century, communication in associations was a slow, deliberate process. Communications were sent by mail, and landline phones facilitated scheduled conversations. The pace of communication reflected a world where patience and planning were integral to operations. Fast forward to today, and the digital revolution has completely reshaped how associations connect with members, stakeholders, and the public. Instant messaging, video calls, and social media are now at the forefront, making communication faster, more engaging, and far-reaching. Whether it is better or more accurate is yet to be answered.
Here’s how the shift from traditional to modern communication tools has redefinedwhat associations must consider our more fast-paced and disruptive world.
The Evolution of Communication in Associations
1. Then: Letters and Landline Phones
In the 20th century, associations relied on letters and newsletters to communicate updates, event announcements, and membership information. Yes, email was a reality, but not the norm. Landline phones were reserved for more urgent matters, often involving a lot of back-and-forth to schedule meetings or resolve issues. This system, while functional, lacked immediacy and frequently delayed decision-making.
2. Now: Instant Messaging and Video Calls
Real-time tools like Slack, WhatsApp, Zoom, and Microsoft Teams dominate today’s communication. Associations can instantly reach members, staff, and external partners, enabling faster collaboration and decision-making. Virtual meetings have replaced in-person ones, and video calls ensure that even remote teams can engage face-to-face. It has also led to new competition from outside sources and internal stakeholders.
3. Now: Social Media as a Communication Hub
Social media platforms like LinkedIn, Twitter (X), Instagram, and Facebook are now indispensable for association communication. These platforms allow associations to engage members, share updates, host live events, and interact with a global audience in seconds.
Key Benefits of Modern Communication Tools for Associations
1. Enhanced Speed and Efficiency
- What’s Changed: The immediacy of instant messaging and video calls eliminates the delays associated with letters and landline phones.
- Example: An association planning a conference can now organize committee meetings over Zoom and finalize details within days rather than weeks.
2. Broader Reach and Member Engagement
- What’s Changed: Social media allows associations to engage with members across time zones and demographics, ensuring that everyone stays informed.
- Example: The National Association of Realtors (NAR) uses Instagram Stories to quickly update industry trends, reaching members who prefer bite-sized content over lengthy emails.
3. Cost-Effective Communication
- What’s Changed: Some digital tools are often more affordable than traditional methods, reducing printing, mailing, and travel expenses, but infrastructure costs may rise.
- Example: Instead of printing newsletters, many associations now use email marketing platforms like Mailchimp to distribute updates, saving time and money.
4. Personalization and Data-Driven Strategies
- What’s Changed: Digital tools enable associations to tailor communications to individual member preferences.
- Example: Using CRM software, associations can segment their audiences and send targeted messages, such as webinar invitations for specific professional groups.
Challenges of Modern Communication
Despite the advantages, 21st-century communication tools come with their challenges:
- Information Overload: Members are inundated with emails, notifications, and social media posts. Associations must stand out by creating concise, relevant content.
- Learning Curve: Smaller associations with limited resources may struggle to adopt new tools and platforms effectively.
- Maintaining Personal Connections: While digital communication is efficient, it can lack the warmth and personalization of a handwritten letter or a phone call. Associations must balance efficiency with meaningful interactions.
Examples of Associations Embracing Modern Communication
American Society of Association Executives (ASAE)
ASAE uses LinkedIn to share thought leadership articles and updates on events, keeping members engaged and informed while reaching a global professional audience.
Society for Human Resource Management (SHRM)
SHRM hosts webinars and live Q&A sessions on Facebook and LinkedIn, offering members real-time access to industry experts.
National Association of Home Builders (NAHB)
NAHB uses video calls for remote committee meetings and Slack for internal team collaboration, ensuring seamless communication despite a decentralized workforce.
Next Practices for 21st-Century Association Communication
- Diversify Your Platforms: Use a mix of instant messaging, email, video calls, and social media to reach members where they are most active.
- Leverage Automation: Automate routine communications, such as event reminders and renewal notices, to free up staff for more strategic tasks.
- Focus on Engagement: Encourage two-way communication by using polls, surveys, and live chats to gather member feedback and foster interaction.
- Train Your Team: Ensure staff and volunteers are comfortable using modern communication tools by providing regular training and professional development sessions.
Coda
The shift from 20th-century norms to 21st-century realities like instant messaging, video calls, and social media reflects a broader transformation in associations’ operations. By embracing modern communication tools, associations can enhance efficiency, broaden their reach, and build stronger connections with their members. The key is to balance the speed and scale of digital communication with the authenticity, ethics, and personal touch that members value most.
In the end, communication is about building relationships—and in the 21st century, associations have more tools than ever to do so effectively.